FuguTech.co Terms of Service

Last Updated: August 6, 2026

Welcome to FuguTech.co ("we," "us," or "our"). By accessing or using our services, you ("User," "you," or "your") agree to these Terms of Service ("Terms"). These Terms outline the conditions under which our services are provided and clarify the obligations and rights of both parties. Please read them carefully to ensure you fully understand the parameters of your engagement with us.

1. Acceptance of Terms

By accessing or using FuguTech.co, you agree to be bound by these Terms. This includes browsing our website, utilizing any of our services, or purchasing our products. If you do not agree to these Terms in full, do not use or purchase our services. Your use of our services constitutes an explicit acknowledgment that you have read, understood, and agreed to be bound by these Terms in their entirety. Furthermore, you accept that any revisions or updates to these Terms, as posted on our website, will also bind you, provided you continue to use our services after such changes are made.

2. Messaging Services and Compliance Responsibilities

How FuguTech Works: We Are a Conduit, Not a Marketer

FuguTech is a messaging conduit. We provide the technology that transmits messages from your business to your own customers—people who already know you and have agreed to hear from you. We are not a marketing company. We do not create, buy, sell, or rent contact lists. We do not decide who receives your messages, and we do not send messages on our own behalf. Every message that moves through our platform is your message, sent at your direction, to contacts you provide.

Why this matters. Text messaging in the United States is governed by the Telephone Consumer Protection Act (TCPA) and related FCC rules. As between FuguTech and Customer, Customer controls the recipients, content, and initiation of messages and is responsible for compliance. This division of roles protects both of us—and, most importantly, it protects your customers' trust.

What FuguTech handles automatically for you

You're a business, not a text messaging platform—so our software enforces the messaging rules on your behalf, automatically:

Opt-out processing: A recipient may revoke consent by replying STOP, UNSUBSCRIBE, CANCEL, or by using any other reasonable method that communicates a desire to stop receiving messages. When our platform receives a supported reply-text opt-out request, it recognizes the request and immediately suppresses that contact from all future sends. You never have to process a reply-text opt-out yourself.
Quiet hours: Our platform only delivers messages between 8:00 AM and 9:00 PM in each recipient's local time zone, and applies stricter windows where individual states require them. You never have to schedule around this.
Carrier registration: Our compliance team registers your campaign with the carrier registry and keeps your registered content aligned with what is actually sent.

Your responsibilities as the sender

Consent: Only upload contacts who have given prior express written consent to receive text messages from your business (for marketing messages), or prior express consent (for informational messages such as appointment reminders). Consent language must identify your business by name and cannot be a condition of purchase.
Records: Keep proof of consent—the form or method used, the date, and the phone number—for at least four years. Clean consent records are your strongest protection.
Opt-outs that come directly to you: Our platform automatically handles opt-outs that arrive by text reply. But if a customer asks to stop receiving messages through your own channels—a phone call, an email, or in person—that request never reaches our platform, so please let us know right away so we can suppress the contact. And never re-upload a contact who has opted out.
Accuracy: Message content must match what is registered and approved for your campaign, and must always identify your business.

We take this seriously because the stakes are real: TCPA violations can carry penalties of $500 to $1,500 per message. Our onboarding process is built to keep you squarely on the right side of these rules from day one.

3. Arbitration Agreement

Mandatory Arbitration: You explicitly agree that any dispute, claim, or controversy arising out of or relating to these Terms, your use of our services, or any products or services provided by FuguTech.co shall be resolved exclusively through binding arbitration. This means you waive the right to bring disputes to court. Arbitration ensures an efficient and streamlined resolution process. This provision includes disputes involving FuguTech.co, its owners, investors, partners, affiliates, employees, or agents.

Arbitration Process: Arbitration will be conducted by a single arbitrator in accordance with the rules of the American Arbitration Association (AAA). The arbitration shall take place in Irvine, California, unless mutually agreed upon by both parties to be held elsewhere. The arbitrator's decision will be final and binding, with no opportunity for appeal. You further agree that the arbitrator shall have exclusive authority to resolve any disputes regarding the interpretation, applicability, enforceability, or formation of this arbitration agreement.

No Class Actions: You agree to resolve disputes with FuguTech.co solely on an individual basis. By agreeing to these Terms, you waive your right to participate in class actions, collective actions, or similar proceedings. Claims brought under this arbitration agreement cannot be consolidated with claims involving other parties.

Opt-Out Option: If you wish to opt out of this arbitration agreement, you must notify us in writing within 30 days of your first use of our services. Your written notification must be sent to our physical address listed on our website. Opting out of arbitration will not affect the enforceability of other provisions within these Terms.

4. Limitation of Liability

Maximum Liability: To the fullest extent permitted by applicable law, you agree that FuguTech.co, along with its owners, investors, partners, affiliates, employees, or agents, shall not be held liable for any indirect, incidental, special, consequential, or punitive damages. This includes, but is not limited to, losses related to profits, revenue, data, operational disruptions, or goodwill. Such limitations apply regardless of whether the alleged liability arises in contract, tort, negligence, or otherwise.

In all circumstances, the maximum liability of FuguTech.co, along with its affiliates and representatives, shall not exceed the total fees you paid directly to us for the specific service or product that gave rise to the claim. This limitation ensures that liability exposure is proportionate and fair, reflecting the scope and scale of the service provided.

5. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of California. The application of California's conflict of laws principles is explicitly excluded to ensure consistency and predictability in interpreting these Terms. You acknowledge and agree that these governing law provisions aim to provide legal clarity and reduce unnecessary disputes regarding jurisdiction or applicable law.

6. Modifications to Terms

We reserve the right to modify these Terms at any time without prior notice. Any changes will become effective immediately upon being posted on our website. Continued use of our services following the posting of revised Terms constitutes your acknowledgment and acceptance of such changes. We encourage all Users to review these Terms regularly to remain informed about their rights and obligations.

7. Severability

If any provision of these Terms is determined to be invalid, illegal, or unenforceable by a court or arbitrator of competent jurisdiction, the remaining provisions shall remain in full force and effect. Such a determination shall not affect the validity and enforceability of any other provision contained herein. The unenforceable provision will be substituted with a provision that most closely achieves the original intent and purpose of the invalid provision.

8. Data Privacy and Non-Disclosure

At FuguTech.co, we take data privacy seriously. To maintain the trust of our customers and their customers, we adhere to the following strict policies regarding data handling:

No Sharing of Customer Data:
We will never share your personal or business data with any third party or outside company, ever.
No Sharing of Your Customers' Data:
We will never share your customers' data (e.g., their first name, email, or phone number) with any third party, outside company, or external entity for any reason.
Transparency Regarding Stripe:
We use Stripe as our secure payment processor for all transactions. Stripe may collect additional information, such as billing details, to process payments. Rest assured, FuguTech.co does not see, access, or store this information. Your privacy is our top priority.
Commitment to Privacy:
Whether it's your data or your customers' data, we will never sell, lease, trade, or disclose any information to unauthorized parties. Your data stays private-full stop.

Thank you for choosing FuguTech.co. If you have any questions, concerns, or require further clarification about these Terms, please contact us at sales@fugutech.co. Our team is committed to addressing your inquiries promptly and professionally. We value your business and look forward to serving you with excellence.